Legal notice

Legal Notice

Elaine Trading Limited, trading as Elaine London Lash Lab

Last updated: 13 July 2026

Company Information

This website is owned and operated by:

Legal name: Elaine Trading Limited
Trading name: Elaine London Lash Lab
Legal form: Private limited company
Registered in: England and Wales
Company registration number: 17096711
Registered office: 1 Park Drive, London, E14 9GG, United Kingdom
Website: https://elainelashlab.com

Contact Details

Email: elaine.londonlashlab@hotmail.com
Phone: +44 7579 779743

For legal notices, customer enquiries or other correspondence, please contact us using the details above.

Website Hosting

Our online store is hosted by Shopify, which provides the ecommerce platform and technical infrastructure that allows us to operate this website and sell our products.

Shopify is an independent service provider and is not responsible for the products, content, policies or business activities of Elaine Trading Limited.

Website Use

You may use this website for lawful personal and shopping purposes.

You must not use the website:

for unlawful or fraudulent activity;
to interfere with its operation or security;
to introduce viruses, malicious code or harmful technology;
to gain unauthorised access to the website, customer accounts or connected systems;
to collect information about other users without lawful authority;
to copy or exploit protected content without permission; or
in any manner that infringes another person’s rights.

Your use of the website and any purchases made through it are also governed by our Terms of Service and other policies displayed on the website.

Intellectual Property

Unless otherwise stated, the content on this website is owned by or licensed to Elaine Trading Limited.

This includes:

the Elaine London Lash Lab name and branding;
logos and graphic elements;
product names and descriptions;
product and promotional photography;
packaging designs;
text, videos and illustrations; and
the design, appearance and arrangement of the website.

The content is protected by applicable copyright, trademark and other intellectual-property laws.

You may view and use the website for personal, non-commercial purposes. You must not reproduce, distribute, modify, publish, commercially exploit or create misleading copies of our content without our prior written permission, except where permitted by law.

Nothing on this website grants you ownership of, or a licence to use, any trademark, logo or other protected material except as expressly stated.

Product and Website Information

We take reasonable care to ensure that the information displayed on this website is accurate, clear and up to date.

However:

colours may display differently depending on your screen or device;
product packaging may occasionally be updated;
minor typographical or technical errors may occur; and
website content may be updated from time to time.

Product descriptions, prices, availability and other important information will be corrected where necessary.

Nothing in this Legal Notice limits your rights where a product is faulty, unsafe, materially different from its description or otherwise fails to comply with applicable consumer law.

External Links

This website may contain links to websites or services operated by third parties.

These links are provided for convenience or additional information. We do not control third-party websites and are not responsible for their independent content, availability, security or privacy practices.

The inclusion of a link does not necessarily mean that we endorse the third party or its products or services.

You should review the terms and privacy information of any third-party website before using it or providing personal information.

Limitation of Liability

Nothing in this Legal Notice excludes or limits liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
defective products where liability cannot legally be excluded;
breach of statutory consumer rights; or
any other liability that cannot be excluded or limited by law.

We are responsible for loss or damage that is a foreseeable result of our breach of a legal duty or our failure to use reasonable care.

We are not responsible for loss or damage that:

was not reasonably foreseeable;
results solely from misuse of the website or our products;
results from a failure to follow clear instructions or warnings;
is caused by unauthorised access resulting from your failure to protect account details; or
arises from circumstances outside our reasonable control,

except where we remain legally responsible despite those circumstances.

Our products and website are intended primarily for personal and domestic use. Unless expressly agreed otherwise, we are not responsible for business losses such as loss of profit, revenue, business opportunity, goodwill or anticipated savings, except where liability cannot legally be excluded.

Website Availability and Security

We aim to keep the website available, secure and functioning correctly, but we cannot guarantee uninterrupted access at all times.

Access may occasionally be restricted because of:

maintenance;
security work;
platform or hosting disruption;
technical problems;
internet or communication failures;
legal or regulatory requirements; or
circumstances outside our reasonable control.

We may suspend or restrict access where reasonably necessary to protect customers, the business, the website or connected systems.

Data Protection and Privacy

Personal information submitted through this website is processed in accordance with our Privacy Policy.

Our Privacy Policy explains:

what personal information we collect;
how and why it is used;
who it may be shared with;
how long it may be retained;
international data transfers; and
your privacy rights.

Elaine Trading Limited is the data controller responsible for the personal information covered by our Privacy Policy.

Privacy enquiries and requests may be sent to:

elaine.londonlashlab@hotmail.com

Complaints and Dispute Resolution

If you have a complaint about an order, product or our service, please contact us first so that we can investigate and attempt to resolve the matter directly.

Email: elaine.londonlashlab@hotmail.com
Phone: +44 7579 779743

We are not currently committed to using a particular alternative dispute-resolution provider unless required by applicable law.

Nothing in this section restricts your right to seek legal remedies or use any dispute-resolution process available to you under applicable consumer law.

Governing Law

This Legal Notice and your use of this website are governed by the laws of England and Wales.

If you are a consumer living elsewhere, you may also benefit from mandatory legal protections available in your country or region.

The courts that have jurisdiction under applicable law may hear disputes relating to this website or our services.

Changes to This Legal Notice

We may update this Legal Notice from time to time to reflect changes to:

our business;
our website or services;
applicable law;
regulatory requirements; or
our legal and operational practices.

The revised notice will be published on this website with an updated revision date.

Related Policies

This Legal Notice should be read together with our:

Terms of Service;
Return & Refund Policy;
Shipping Policy;
Privacy Policy; and
Contact Information.

Nothing in this Legal Notice affects your statutory consumer rights.

Elaine Trading Limited
Trading as: Elaine London Lash Lab
Company registration number: 17096711
Registered office: 1 Park Drive, London, E14 9GG, United Kingdom
Website: https://elainelashlab.com
Email: elaine.londonlashlab@hotmail.com
Phone: +44 7579 779743