Contact information

Contact Information

Elaine Trading Limited, trading as Elaine London Lash Lab

Last updated: 13 July 2026

Business Information

Legal name: Elaine Trading Limited
Trading name: Elaine London Lash Lab
Company registration number: 17096711
Registered in: England and Wales
Registered office: 1 Park Drive, London, E14 9GG, United Kingdom
Website: https://elainelashlab.com

Customer Service

For questions about products, orders, delivery, returns or refunds, contact us using the details below:

Email: elaine.londonlashlab@hotmail.com
Phone: +44 7579 779743

When contacting us about an order, please include your:

  • full name;
  • order number;
  • email address used to place the order; and
  • a brief explanation of your enquiry.

Please do not include complete payment-card details, passwords or other sensitive security information in an email or message.

Returns

Please contact us before sending a return so that we can provide the correct return instructions and return address.

Do not send products to our registered office without first receiving return instructions from us.

Failure to contact us before returning an item does not remove any statutory cancellation or consumer rights you may have.

For full details about cancellations, returns, faulty goods and refunds, please review our Return & Refund Policy.

Delivery Enquiries

For questions about delivery, tracking, delayed parcels, damaged parcels or returned shipments, contact:

Email: elaine.londonlashlab@hotmail.com

Please include your order number and any available tracking information.

Full delivery information is available in our Shipping Policy.

Privacy Enquiries

Elaine Trading Limited is the data controller responsible for the personal information described in our Privacy Policy.

To ask a question about your personal information or exercise a data-protection right, contact:

Email: elaine.londonlashlab@hotmail.com

We may need to verify your identity before processing certain privacy requests.

Complaints

If you are dissatisfied with a product, order or service, please contact us so that we can investigate the matter.

Please provide:

  • your name;
  • your order number, where applicable;
  • details of the issue; and
  • any relevant photographs or supporting information.

Photographs may help us investigate product or delivery issues but are not an absolute condition of your statutory consumer rights.

Legal Correspondence

Legal notices and formal correspondence may be sent to:

Elaine Trading Limited
1 Park Drive
London
E14 9GG
United Kingdom

Email correspondence may be sent to:

elaine.londonlashlab@hotmail.com

Related Policies

This Contact Information should be read together with our:

  • Terms of Service;
  • Return & Refund Policy;
  • Shipping Policy;
  • Privacy Policy; and
  • Legal Notice.

Nothing in this Contact Information affects your statutory consumer rights.